Frequently Asked Questions

Please email orders@enthusiastgaming.com for any support or order questions. Allow 24 to 48 hours to receive a response.

You should be charged immediately when an order is placed. Please keep an eye on your email for confirmation of your order.

If your order was successfully placed, you will receive a confirmation email. If you have not received an email without an hour of placing your order then it was not succesfully processed. Make sure to check your spam folder prior to placing an additional order.

Shipping price is calculated at check out.

Once an order has been placed, we are unable to edit the address or modify the items in the order.

Please make sure all information in your order is correct before placing.

If you have any questions, reach out to us at orders@enthusiastgaming.com

We will email you the tracking number for your package once it leaves our warehouse.

Please note that Luminosity is not responsible for lost or stolen packages.

If you have not seen an update to your tracking 30 consecutive days, please contact orders@enthusiastgaming.com

All sales are final. Refunds and exchanges are on a case by case basis. Please contact orders@enthusiastgaming.com for more info.

If your item is damange, defective or incorrect, please contact orders@enthusiastgaming.com